1. AC Question's Avatar
    My LCD suddenly stopped working. Insurance is sending new phone; I have photos, contacts, music, and videos backed up through Verizon Wireless. But I have files from a voice recorder that I need to get.

    When I connect with a USB Cable, it sees the phone, but it doesn't show the files.

    I tried using a variety of solutions, but they all require me to turn USB Debugging on, and I can't because the screen doesn't work. Others say use Smart Switch - which I don' t have installed -- or Kies which I don't have (I don't think the S6 uses it anyway). I thought I had a Samsung account, I swear I created it when I got the phone, but I can't login or find my ID.

    Is there anything I can do to get those files?
    06-04-2016 11:40 PM

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