1. AC Question's Avatar
    I have Samsung S6 Edge +.... software update came on my screen this morning and I allowed it to take place. I seem to recall seeing the word Marshmallow.... so I figure it's the operating system going from Lollipop to Marshmallow.
    Well... now I can't see any sms messages, I can't create a message, I can't make phone calls. I can hear a call coming in but there is no way to answer the call - it's a blank screen when a call comes in. Something's very wrong. How do I fix or undo this update please ?!?!
    Melanie
    06-06-2016 10:00 PM
  2. sydneycooper1979's Avatar
    It sounds like you may need to do a factory reset.
    06-06-2016 10:07 PM

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