1. AC Question's Avatar
    i've had my s5 for about 2 years and never had any issues but i went away for my birthday and took allot of pictures and videos but now once i've moved them over to my ext sd card they wont play and when i move them back to the device memory they still wont play (unable to play video, sorry this video cannot be played error message) . each video is still showing that there is content taking up memory (example 1 video shows 10.1 mb in the video info) but wont play, even when moved on to my computer. I'm really confused because this has never happened before but because its happened now i've lost around 40-50 videos and about 30 pictures. i've managed to recover 1 video through a 3rd party app so i know they are still there but none of the others are working with that app.

    please help!!!!
    06-09-2016 10:24 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The SD card could be corrupt, defective, or counterfeit. Install SD Insight to see if the card is genuine or counterfeit. Counterfeit cards are programmed to report more storage than they actually have, and if you try saving more than the card can actually hold, then files can start getting corrupt.


    If it's a valid card, then go to Settings>Storage, Unmount the card, remove it, and insert it into your computer. Can the computer read these files? Backup as much as you can right now, then run chkdsk to look for bad sectors: [GUIDE] Using chkdsk to fix a corrupted SD card. If it finds bad sectors, and the photos aren't crucial to save, then go ahead and allow chkdsk to try repairing those sectors. If the photos are really precious, then you'll have to try recovering them using 3rd party software: [Guide] Recovering Deleted Files


    I strongly suggest taking advantage of the Google Photos Auto Backup feature, which can save you these kinds of headaches in the future: https://support.google.com/photos/answer/6193313?hl=en
    06-09-2016 05:48 PM

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