1. AC Question's Avatar
    Lately, I've noticed that my GS6 smartphone battery power drains--sometimes completely--after it has been powered off for hours. I tested it recently, charging it up to 100% and then powering off and storing it in a drawer for about 36 hours. When I turned it on, the battery indicator showed less than 50% power. I have upgraded the operating system, but I don't see why that would make any difference. This problem is pretty new--just in the last few weeks. But I'm very frustrated and unsure whether to stick with Samsung phones in the future. By the way, I'm on the Sprint network.
    06-10-2016 05:48 PM
  2. Jerry Hildenbrand's Avatar
    If you're 100% sure that it's powered off and draining the battery, take it into a Sprint store. It needs replaced.

    That's a sign of a battery that's lost it's holding capacity.
    06-10-2016 05:51 PM

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