1. Mashkur's Avatar
    Hey there,
    I have an samsung j5 and I've had snapchat for about 2 months now... non rooted device.
    A couple days ago snapchat started having problems along the lines of the camera screen not working. It is just black, and the capture button is unresponsive. The other two buttons work (the settings and the history). The video also doesn't work... there is just nothing happening. My stock camera works fine so my camera isn't broken.... but the app is having a hard time starting up and it freezes and terminates.I am still getting snaps and can see them, although sometimes I will be able to see them once, terminate the program and restart it hours later, and see them again.

    I've tried uninstalling and reinstalling--no luck. I've tried deleting RAM an force stopping it, nothing works.
    I will be contacting Snapchat about this as well possibly.

    Any solutions??
    Thanks in advance!
    06-11-2016 02:19 PM
  2. levi satrum's Avatar
    You cannot be doing something on your electronic simultaneously.... Like for me the camera goes black when I'm watching Netflix on the side at the same time. If you're just snapchating, it should go back to normal.
    07-14-2016 10:36 PM

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