1. peter66's Avatar
    I have a Samsung S5 Neo. I was prompted to update Android a few days ago, which I did. But now in my email app (not gmail) my emails stay in the inbox even after I have downloaded them in Outlook to my PC. I have not changed any settings on the phone.

    Before the update, emails would download to my phone but they would disappear once I had downloaded the emails to my PC. That is what I want to happen.

    Any ideas how I can get that back again?
    06-12-2016 09:03 AM
  2. H3aTeRzz's Avatar
    Hi

    There are two options you can try hopefully the first one will work.

    First Option, enter recovery mode on your device and do a wipe of the cache partition, no data will be lost!

    Second option, prior to doing so, be sure to backup your device. Would need to do a full factory reset of your device. I highly recommend this option after every major update.

    Hope this helps!

    Chris
    06-12-2016 11:06 AM
  3. peter66's Avatar
    Thanks, but could you explain how to "enter recovery mode" and then to "do a wipe of the cache partition"?
    06-13-2016 08:52 AM
  4. peter66's Avatar
    Ah, found how to do that (Samsung Galaxy S5 Neo | Recovery-Mode.com)

    That didn't work. I am a bit reluctant to do a factory reset, so any other ideas anyone before I do that?

    Thanks
    06-14-2016 07:45 AM
  5. peter66's Avatar
    Has anybody else got this problem and anyone found a solution? Thanks.
    07-09-2016 08:10 AM
  6. anon(632115)'s Avatar
    Switch off email in app optimisation
    07-09-2016 08:12 AM
  7. peter66's Avatar
    Sorry, could you explain that a bit more? I'm not very techie!
    07-09-2016 08:16 AM
  8. anon(632115)'s Avatar
    I had this problem after updating to Marshmallow. MM introduced the Doze feature which disables apps which is not what you want to have happen for email sync. Settings>Battery>More>Optimise Battery Usage>All apps and disable your email from the optimisation process
    07-09-2016 08:57 AM
  9. peter66's Avatar
    Yes found it now but email is not in the list of optimised apps so I don't think it can be that
    07-09-2016 09:28 AM

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