my htc 1 mini won't backup

A

AC Question

I went to setting and to backup and reset. It's set to automatically backup but it fails repeatedly. The last backup was 11/05/2015. When I select back up now it attempts to do that but after a few minutes I get a message: 'Failed backup. HTC Backup service cannot be reached at this time. Please try again later.' This happens every time, even though I have 4G and have consented that the backup be done on my data plan. Please help.
 

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