1. AC Question's Avatar
    Hello,

    My phone has been blocked. I used to use fingerprint security method. It disappeared during software update and it is required the backup password, but I cannot remember the backup password. I tried a lot but nothing. After checking through internet, the only solution is to do the factory reset, but I have very important data and don't want to lose them. Please is there any other solution to help me?

    Thank you!
    06-17-2016 09:43 AM
  2. dpham00's Avatar
    Use Samsung or google to lock the phone then unlock with either account, assuming that you set it up beforehand
    06-17-2016 12:34 PM

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