1. AC Question's Avatar
    Help!

    I downloaded the system upgrade on my new HTC A9 tonight. All seemed to be going fine until it reached the 'Android is starting' 'optimizing app 1 of 1' screen with half a green circle and it has been stuck on that for over an hour.

    Can anyone offer advice on how I get out of the freeze? I've read about a factory reset by holding the off button and volume down but it's frozen everything out.

    Thanks,
    Karl
    06-17-2016 04:18 PM

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