1. AC Question's Avatar
    I have a galaxy s7 edge with SanDisk sd card.
    Today photos taken on the phone stored directly onto the sd card became quickly corrupted and couldn't be opened. The message says "the selected file cannot be supported in this studio".

    Can anyone suggest a solution as I don't want to lose photos.
    06-26-2016 06:15 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The SD card could be corrupt, defective, or counterfeit. Install SD Insight to see if the card is genuine or counterfeit. Counterfeit cards are programmed to report more storage than they actually have, and if you try saving more than the card can actually hold, then files can start getting corrupt.


    If it's a valid card, then go to Settings>Storage, Unmount the card, remove it, and insert it into your computer. Can the computer read these files? Backup as much as you can right now, then run chkdsk to look for bad sectors: [GUIDE] Using chkdsk to fix a corrupted SD card. If it finds bad sectors, and the photos aren't crucial to save, then go ahead and allow chkdsk to try repairing those sectors. If the photos are really precious, then you'll have to try recovering them using 3rd party software: [Guide] Recovering Deleted Files


    I strongly suggest taking advantage of the Google Photos Auto Backup feature, which can save you these kinds of headaches in the future: https://support.google.com/photos/answer/6193313?hl=en
    06-26-2016 09:25 PM

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