1. AC Question's Avatar
    I updated my Galaxy S5 3 days ago.... It worked fine until it started shutting down. Every time I lock my screen and try to unlock it, it shuts down and then reboots. Sometimes it happens even when I am trying to call someone. I did a hard reset and I tried to manually do a clean install using KIES 3. It doesn 't work! PLEASE HELP GUYS!!
    06-28-2016 02:56 PM
  2. the tall guy's Avatar
    Hi, when you did a hard reset did you back up the device with a previously synced date, as it could be an app that is causing the issue. Have you tried to boot the device in to safe mode to see if that helps?
    06-30-2016 06:41 AM

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