1. AC Question's Avatar
    i i have tried tp unlock my phone 10 times and it locked up for good what do i do
    06-28-2016 11:50 PM
  2. chennaite's Avatar
    Reset or try reinstalling the current firmware.

    To reset.

    -Turn off your Android device.
    -Press and hold the "power", "volume down", and "camera" buttons simultaneously. If your mobile device does not have a camera function, just press and hold the "power" and "volume down" buttons.
    -Release the buttons once your Android device is powered on.
    -Using your "Volume up and down" button until you find the "Factory Data Reset" option.
    -Select the "Factory data reset" option by the power button.
    This will help you to unlock the mobile but remember that you will lose all the data.
    06-29-2016 03:25 AM
  3. AlphaTango414's Avatar
    Newer phones now require you to use your Google account to sign back in after a factory data reset. Keeps from having a theif being able to use the phone at all.

    Check out a guide here on forgotten password.
    06-29-2016 03:54 AM
  4. postitthoughts's Avatar
    Yeah I just discovered this buying a phone on ebay... Now I have to get a total stranger to give me his login so I can finish setup...
    belodion likes this.
    06-30-2016 04:05 PM
  5. belodion's Avatar
    Yeah I just discovered this buying a phone on ebay... Now I have to get a total stranger to give me his login so I can finish setup...
    Is he cooperating?
    06-30-2016 05:37 PM
  6. postitthoughts's Avatar
    I think so. I linked him to relevant articles so he knew I wasn't social engineering identity thefting him. But I have to wait until Sunday and 2:30 PM his time to try again, as we did not RTFA before proceeding and made most of the errors listed. But I haven't heard from him since Thursday, which is not helping with my anxiety. Worst case I refer it to eBay since he did reset the phone, making it unusable to me.
    belodion likes this.
    07-02-2016 03:39 AM
  7. postitthoughts's Avatar
    Hooray!!! 72 hours and I'm in!!!
    belodion and B. Diddy like this.
    07-03-2016 03:51 PM
  8. belodion's Avatar
    Hooray!!! 72 hours and I'm in!!!
    Very glad to hear.
    07-03-2016 04:00 PM
  9. postitthoughts's Avatar
    Once you're in there's no need to remove the previous owner's Google account. It it not there. I checked. And the guy didn't check his phone info - this is a -3 not a -1 as listed, but I forgave it when I saw ebay had him listed as still living in Canada. And a gig of Marshmallows make a PRIV a chubby bunny! Updating took all afternoon but now... awww yeah.
    07-03-2016 09:50 PM

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