A
AC Question
For the past several months, my Note 3 will not function as a phone (incoming or outgoing audio) unless it is connected to a Bluetooth device (my car, headset, etc.). That is, no one can hear me, and I cannot hear anyone. I do hear the noise of touching the numbers on the dialpad, but then nothing after that (not even the "connect" noise).
I have tried turning off Bluetooth, unpairing existing devices, turning the phone off, trying speakerphone or non-Bluetooth headphones, etc. The ONLY thing that has helped to fix this temporarily is to completely take the battery out for 30 seconds and then reboot the phone--simply rebooting the phone doesn't do it. Since my phone is encrypted due to work policy, it takes 5 minutes to reboot, so this isn't a great solution. The audio will work for calls usually after doing this, but only for a short time, usually until it connects to a Bluetooth device again.
No other applications have any issues with audio.
I don't know if it has anything to do with it, but this started happening after I had a rental car and paired with Bluetooth in it. I removed the pairing right after turning in the rental. I'm not sure if the two are connected or not.
Sprint was less than helpful--they just tried to sell me a new phone.
Web searches haven't come up with anything since they just lead to troubleshooting Bluetooth not working.
Any ideas? Thanks!
I have tried turning off Bluetooth, unpairing existing devices, turning the phone off, trying speakerphone or non-Bluetooth headphones, etc. The ONLY thing that has helped to fix this temporarily is to completely take the battery out for 30 seconds and then reboot the phone--simply rebooting the phone doesn't do it. Since my phone is encrypted due to work policy, it takes 5 minutes to reboot, so this isn't a great solution. The audio will work for calls usually after doing this, but only for a short time, usually until it connects to a Bluetooth device again.
No other applications have any issues with audio.
I don't know if it has anything to do with it, but this started happening after I had a rental car and paired with Bluetooth in it. I removed the pairing right after turning in the rental. I'm not sure if the two are connected or not.
Sprint was less than helpful--they just tried to sell me a new phone.
Web searches haven't come up with anything since they just lead to troubleshooting Bluetooth not working.
Any ideas? Thanks!