Stuck and black screen on Zenfone 2

[AC Question]

Hello,

Im having a problem with my Asus Zenfone 2. After i'm install some app on my phone, suddenly a notification pop-upped "Unfortunately the process android.process.media has stopped" and continue to loop after im pressing OK. After that my phone stuck with black screen and can't do anything. Ive tried to restart it, and problem comes again when booting is finished. Can this problem solved without factory reset?

Thank you for answering

 

[belodion]

Try a Cache Partition wipe.
If no go, get back to us.