1. AC Question's Avatar
    Hello.
    I have problem with LINE messaging app incoming calls ringing sound.
    Many times when phone screen is locked and I get incoming voice/video call, there is NO RINGING SOUND.
    Only when I unlock phone screen and go in to Line app, I see there MISSED calls registered.
    It not happens every time but is very annoying when I can not be sure that I hear all incoming calls.
    Message notification sound works good with locked screen.
    I did check all Line settings and Android settings, but did not find solution.

    *LINE settings : Chats and Voice calls > Receive voice calls - YES
    *LINE settings : Notifications > All options (Sound, Vibrate, Led) > YES
    *Android settings > Sound & notification > App notifications under Notification > LINE > BLOCK OFF
    *Android settings > "Do not disturb" option is not activated
    *Android settings > Battery (Power) saving mode > OFF
    *Android settings > WiFi settings > Keep WiFi on during sleep > ALWAYS
    *Have Battery Doctor app installed, but all saving modes (Battery profiles, Battery saver, Schedule) are OFF
    *Free space in phone and SD card > Both over 10 GB
    *Have rebooted phone any times, no help

    Please help me to resolve this problem.
    Thank You

    I have Samsung Galaxy Note 3
    Android 5.1.1
    Line version 6.4.1
    07-03-2016 06:31 AM
  2. the tall guy's Avatar
    Hi, have you tried contacting the app developer as it looks like you're following all the correct steps for it to work?
    07-05-2016 03:25 AM

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