Why won't my galaxy s3 phone send or receive pictures

[AC Question]

My galaxy s3 phone just recently quit sending and receiving photos. When I recieve a picture from hangouts it gives me a message to touch to download and a timeframe to do it in. I touch but it won't download. It just spins and spins then I get a message it did download. Yesterday a picture or two I tried to send and it did the same thing. It just sat and spinned and message came up that it didn't send.

 

[the tall guy]

Have you spoken to your service provider yet?