1. AC Question's Avatar
    More description?Ok like I said why does ph always pop up with chrome or Internet and even sometimes TouchWiz,reg or ez style. I pic always but it still happens.A lot of times can't turn phone off. Unplugging it believe it or not does not turn it off. I know that sounds ridiculous and you probably don't believe me but it the truth. I never much good on a computer &isnt a smart ph basically that. If it's not that just goes to show you what I don't know. I am good at following instructions though so help would be appreciated. Sincerely Karen V
    07-04-2016 11:38 PM
  2. the tall guy's Avatar
    Hi Karen,

    In order to help you we first need to understand your issue:

    1) When you say it pops up saying Chrome, Internet, Touchwiz etc - what are you trying to do - when do you see this message?
    2) What do you mean unplugging doesn't turn the phone off? the phone shouldn't be plugged in unless you're charging it.
    07-05-2016 02:38 AM

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