1. AC Question's Avatar
    I got S7 edge for 2 month I found there is a factory issued make my phone got a black and white screen, when go to the center check they said it is under warrantee, however, they ask me to back up it first before left my phone to repaire, so when I bring back my phone it suddenly fall 40 cm high but it cracked, however, in this case I would like to know does it still under the factory warrantee as there is a prove that factory issue, however, but it was Cracked later on.. so this case will it still under factory warranty?

    Looking forward to receive your response

    Regards,
    07-07-2016 09:23 AM
  2. anon(632115)'s Avatar
    You are going to have to ask Samsung. There's 2 ways to look at it I guess. If they had repaired it before you dropped it you would have to pay for a new screen but they may be nice to you because of the fault. Hopefully they have a record of your visit to the Samsung store as if not you may not be able to prove it wasn't working properly before you dropped it.
    Best of luck
    07-07-2016 09:48 AM

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