1. AC Question's Avatar
    Droid Turbo 2
    Desktop computer running MS Outlook.
    I use Comcast.
    When I delete an email on my phone, it deletes it from the server.
    My old Droid Maxx didn't do that and I would prefer the Turbo 2 to also not delete them from the sever. I like to keep my phones email rather clean but leave some things on the sever to be addressed when I am at my computer.

    Any ideas?
    07-08-2016 06:12 AM
  2. altobobcat's Avatar
    If your email are being deleted its probably configured to use the POP3 protocol.

    Remove your email account from your phone and add it again. This time make sure you select IMAP during the setup phase.

    Test it by sending an email to yourself, deleting it from the phone and then check if you can still see that email from your desktop.

    Let me know if that worked!
    07-08-2016 06:32 AM
  3. anon(632115)'s Avatar
    If your email are being deleted its probably configured to use the POP3 protocol.

    Remove your email account from your phone and add it again. This time make sure you select IMAP during the setup phase.

    Test it by sending an email to yourself, deleting it from the phone and then check if you can still see that email from your desktop.

    Let me know if that worked!
    No, that's wrong. The Emails need to be set up as POP3
    07-08-2016 06:47 AM
  4. altobobcat's Avatar
    i've proposed a resolution that would meet his/her needs. i dont see how thats a) wrong and b) if it is wrong, at least be a little more helpful and explain why and what he/she should do instead.
    07-08-2016 08:36 AM
  5. anon(632115)'s Avatar
    You have proposed a solution which does not meet the OP's needs, quite the opposite, in fact. See Two good reasons to stick with POP3 email over IMAP | PCWorld POP3 will retain messages on the server if deleted from the phone whereas IMAP deletes messages from all devices and the server. The OP wants to retain messages on the server but delete from the device so your proposal to use IMAP is wrong and I have provided the solution ie set it up as POP3. This is all pretty basic stuff. It's good to see others trying to help but remember incorrect advice could have caused the OP to have lost valuable data!
    07-08-2016 08:51 AM
  6. altobobcat's Avatar
    i stand corrected. POP3 is indeed what OP needs but it needs to be setup properly. Most POP3 emails delete emails from the server as soon as they are downloaded by the user. It was this thinking that led to my confusion.
    anon(632115) likes this.
    07-08-2016 09:19 AM
  7. anon(632115)'s Avatar
    No problem. I always use POP3 for the same reason as the OP. BTW Welcome to Android Central
    altobobcat likes this.
    07-08-2016 09:24 AM
  8. altobobcat's Avatar
    Thanks for the welcome. I'll definitely double-check my work before trying to help from now on!
    07-08-2016 09:46 AM

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