1. AC Question's Avatar
    HELP PLEASE.....
    I have a Galaxy SII with an Android 2.3 os that has a cracked & black screen. I'm desperately trying to get the photos & video's copied to my computer. When I plug the phone to the computer, it doesn't see it. I tried using the Samsung Smart Switch but it doesn't support my device. ANY suggestions on how or if this is even possible are greatly appreciated. Thank you.
    07-08-2016 08:56 AM
  2. anon(632115)'s Avatar
    Try using Samsung Kies instead. The only issue is you will need to unlock the device's screen lock. Are you still able to do that?
    07-08-2016 09:05 AM
  3. SheltonSoccerMom's Avatar
    The screen does not have a code or lock on it. I will try your suggestion and let you know. Thanks so much!
    07-08-2016 10:37 AM

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