1. AC Question's Avatar
    When trying to sync my S5 with Keis3, after I connect with usb cord, Keis says my phone is locked. My phone isn't locked. Not sure what to try to get it to recognize this. I'm just trying to sync my calendars/contacts and outlook.
    07-12-2016 07:23 PM
  2. the tall guy's Avatar
    Hi, do you have a lock pattern or pin or fingerprint enabled on the lock screen?
    07-14-2016 02:52 AM
  3. AlphaTango414's Avatar
    Even if you have just swipe unlock screen, it use be unlocked and on the home screen for it to access your device.
    07-14-2016 04:20 AM

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