07-21-2016 08:10 AM
30 12
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  1. AC Question's Avatar
    hello everyone . I dont have any options left for my situation so i hope you guys can help me. I have note 3 neo dus and i wanted to root it with (king root)while it was rooting i stopped the rooting and it was like 60%. so then like i changed my mind i didnt want to root it and my phone version is 4.3 so after that the device status of my phone changed to custom so appearently i cant update my phone anymore because it is custom. When i try to update it says (your device has been modified. Software updates are not available). I asked lot of people and say back up and rest your phone it will work but i did that and nothing worked . So if you can help me ill appreciate it so much. Thank you.
    07-13-2016 06:26 AM
  2. anon(632115)'s Avatar
    It is sheer madness to stop flashing a ROM part way or interrupt the root process. You are asking for problems. You need to find the exact firmware for your device and flash it using Odin
  3. anon(632115)'s Avatar
    It is sheer madness to stop flashing a ROM part way or interrupt the root process. You are asking for problems. You need to find the exact firmware for your device and flash it using Odin
    hallux and pkcable like this.
    07-13-2016 06:57 AM
  4. lifesinger's Avatar
    how can we find the exact firmware ? and can the person update the phone using kies ?
    07-13-2016 07:35 AM
  5. anon(632115)'s Avatar
    You should be able to find it on sammobile. No, you can't use Kies to flash it but if you have Kies installed you could try selecting emergency firmware recovery. It MAY help
    07-13-2016 07:49 AM
  6. lifesinger's Avatar
    im just so confused and helpless i asked lot of people and no one knew how it can be fixed, and i just dont want to do something wrong to break the phone more than its broken. someone told me to upgrade my phone using kies that will help he said. what do you think ? and if i do emergency firmware recovery what worse thing that can happen ?
    07-13-2016 07:58 AM
  7. anon(632115)'s Avatar
    OK Kies will not update the phone. You have to get it working before you try using Kies to see if there are any updates. Emergency firmware recovery should get it working. If not get back to me. If you are confused I don't want to give you "information overload" so we'll take it step by step.
    07-13-2016 08:08 AM
  8. pkcable's Avatar
    You said Note 3, so it's several years old and thus out of warranty? BUT maybe Samsung can help? Least worth asking, here's the info.....

    Contact Samsung Support
    07-13-2016 08:08 AM
  9. lifesinger's Avatar
    thank you so much guys for helping now im at my work i cant do it now. if something happens with me ill gladly tell you guys .
    pkcable likes this.
    07-13-2016 08:12 AM
  10. pkcable's Avatar
    It is sheer madness to stop flashing a ROM part way or interrupt the root process. You are asking for problems. You need to find the exact firmware for your device and flash it using Odin
    This guide may help....

    [Guide][Samsung] How to flash Stock ROM via ODIN with the New Interface
    anon(632115) likes this.
    07-13-2016 08:18 AM
  11. lifesinger's Avatar
    this odin thing is very complicated for me i dont understand anything of it
    07-13-2016 09:05 AM
  12. anon(632115)'s Avatar
    How did you get on with Kies and "emergency firmware recovery"?
    pkcable likes this.
    07-15-2016 08:12 AM
  13. lifesinger's Avatar
    i did that and it asked me the emergency code and i dont know that .
    07-20-2016 08:03 AM
  14. lifesinger's Avatar
    it asks the recovery code
    07-20-2016 08:04 AM
  15. anon(632115)'s Avatar
    07-20-2016 11:52 AM
  16. lifesinger's Avatar
    its written ( Your device will be displayed in the list only if it requires a recovery) thats why my device doesnt show .
    07-21-2016 05:56 AM
  17. lifesinger's Avatar
    do you know if i take my phone to the samsung store would they help me or not ?
    07-21-2016 06:05 AM
  18. anon(632115)'s Avatar
    OK you are going to have to flash using Odin. What is the exact model of your device? Are you tied to any carrier?
    07-21-2016 06:06 AM
  19. lifesinger's Avatar
    im studying in the medical school and also have two jobs so im sorry if i replied late
    07-21-2016 06:10 AM
  20. anon(632115)'s Avatar
    No problem. You can either take it to a Samsung store or I can try to help you. If you need my help can you reply to post 17 from me, please
    Thanks
    07-21-2016 06:19 AM
  21. lifesinger's Avatar
    if you can help me its better than the samsung store, but i dont know what odin is and im afriad i do something wrong that destroys my phone more
    07-21-2016 06:26 AM
  22. anon(632115)'s Avatar
    These are the steps How to install a Samsung firmware update using Odin
    What do you think?
    07-21-2016 06:30 AM
  23. lifesinger's Avatar
    You are so helpful ! I think this is the only way i can fix my phone but it seems so dangerous like they always say We cannot be held responsible for any damage that your device might incur, so proceed at your own risk. have you ever tried it and did it work ?
    07-21-2016 06:38 AM
  24. anon(632115)'s Avatar
    Yes, many times without issue. The thing which is crucial is to send the correct firmware to the device hence my request for the correct model number. It will be something like SM-N7502. Can you confirm what you have?
    07-21-2016 06:47 AM
  25. lifesinger's Avatar
    yes thats mine SM-N7502
    07-21-2016 06:50 AM
  26. anon(632115)'s Avatar
    OK and what is your location?
    07-21-2016 07:02 AM
30 12

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