1. mary beth hale's Avatar
    Hi and thanks in advance for any help,
    I just purchased a Samsung Galaxy Note 5 AT&T unlocked form Ebay from a seller with a good rating.
    Came with 5.1.1. I have tried to get the Marshmallow OTA 4 times and it tells me software is up to date. Same thing with Smart Switch,
    Can I tell if the phone has been rooted or modified in some way that is preventing the OTA update?
    In About>Status it says Custom, where as my old Note 4 says Official.
    see pics...
    Attached Thumbnails has my Note 5 been modified?-screenshot_2016-07-14-19-46-17.jpg   has my Note 5 been modified?-screenshot_2016-07-14-20-34-02.jpg  
    07-14-2016 08:31 PM

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