1. AC Question's Avatar
    Hello all,

    Recently, my Samsung Galaxy S5 has broke exactly 1 month before my 2 year contract ends with Verizon. I would like to know what possible solutions there are to fix this problem because as of right now, I do not have a phone.

    Thank you!
    07-16-2016 04:15 PM
  2. nahoku's Avatar
    What broke? Dropped it? Screen?
    07-16-2016 05:27 PM
  3. mehigh101's Avatar
    Hello all,

    Recently, my Samsung Galaxy S5 has broke exactly 1 month before my 2 year contract ends with Verizon. I would like to know what possible solutions there are to fix this problem because as of right now, I do not have a phone.

    Thank you!
    Welcome to AC!
    Use your warranty and get a new one?????...
    Sent from my Samsung Galaxy S7 Edge SM-G935F
    07-16-2016 05:54 PM
  4. Pyro12's Avatar
    The screen cracked, and the phone won't turn on. Tried taking out the battery/sim card. Already tried holding the power button for 3 minutes while the battery was out. Doesn't work :/
    07-16-2016 05:57 PM
  5. Pyro12's Avatar
    I can't remember if I purchased or got a warranty, I purchased the 2 year plan from Verizon and the Phone from Costco. Do you know how I could check?
    If I didn't purchase a warranty, I do not think I could get a new phone while I'm still in the contract. It will also cost more
    07-16-2016 05:59 PM
  6. nahoku's Avatar
    Samsung won't cover a cracked screen... warranty or not. The only way to get it replaced for free is if you bought insurance through places like Asurion or Squaretrade. If you can't remember if you bought insurance, then check your receipt. This isn't something many people would forget they did.
    07-16-2016 06:47 PM
  7. TJA3500's Avatar
    Your Verizon plan details will show if you have the insurance.
    07-16-2016 09:29 PM

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