A
AC Question
our handset does not receive incoming calls. instead the incomers are directed straight through to the answerphone. sim has been checked and is fine in other handsets, just not this one. after many efforts of trying to fix problem, they have suggested backing the phone up (believe we have done) and then resetting the phone back to original settings. following their guidance, the icon to perform reset procedure is greyed out so I cant reset it. ive seen other methods of resetting which haven't worked either. can anyone advise??