1. AC Question's Avatar
    I have a galaxy s 6 active and I just installed a new software update from AT&T. Now I cannot check messages that it says that I have received and I cannot scroll through my messages it keeps scrolling back to the top automatically
    07-18-2016 09:04 AM
  2. the tall guy's Avatar
    Hi, have you tried to reset the device after the update to see if that helps? also try wiping the apps cache.
    07-25-2016 03:24 AM
  3. AlphaTango414's Avatar
    Power cycle the device.

    Wipe app cache via app manager.

    Wipe system cache via recovery mode.

    That should fix any issues.
    07-25-2016 04:15 AM

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