1. AC Question's Avatar
    After my Galaxy S5 shut down due to battery shortage I tried to open it again. I used the right backup bassword, then it asked me to use my fingerprint which I did and then it asked me for a new backup password. I gave a new backup password. confirmed it by typing it again and then my phone took me back to the screes where I had to give my original password. It looks like it is going in a loop. I can't get out of this.
    Hari Truck likes this.
    07-18-2016 06:57 PM
  2. T79phoenix's Avatar
    Have you tried a wipe system cache partition? That seems to fix soooo many things! Check out the article.

    https://www.androidpit.com/how-to-clear-galaxy-s5-cache
    07-18-2016 08:27 PM
  3. Hari Truck's Avatar
    same with My problem, backup password loop, but in samsung Note 4, locked out.....uffhh
    05-22-2017 12:27 AM

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