1. AC Question's Avatar
    Hi!

    My Galaxy S4 does not turn off the screen during calls. First I thought that the proximity sensor went wrong or some dust prevent it from working. So I checked the sensor using #*0#*. It showed that the sensor works perfectly as expected. Just to be sure I checked the sensor using GSAM also.
    I found a setting in "Options/My device/Call" called "Turn off screen during calls". It was checked. So I unchecked it, left the options, went back to the settings and checked it again hoping that it will reset this behavior somehow.
    But the result is the same: the phone does not turn off the screen during calls, which makes me angry, because while I'm having a phone call I change a lot of thing with my ear.

    Do you have any idea what else to check?
    Thank you!
    07-19-2016 04:38 AM
  2. mehigh101's Avatar
    Welcome to AC! Press "Thanks!" if I helped you!
    Try to get a 3rd party app wich can see if your proximty sensor is working and shows at what distance is your hand form your phone
    Sent from my Samsung Galaxy S7 Edge SM-G935F
    07-19-2016 04:42 AM
  3. Overcode's Avatar
    Actually I have two S4 phones and both of them show the same test results using the built-in proximity test and the 3rd party AndroSensor. (sorry I wrote GSAM before, I meant AndroSensor). That is why I'm sure the sensor works well. (and only one of my devices does this weird behavior)
    07-19-2016 04:56 AM
  4. mehigh101's Avatar
    Well,it might be a bug in the software,i think you should do a reset.
    Sent from my Samsung Galaxy S7 Edge SM-G935F
    07-19-2016 05:23 AM

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