1. AC Question's Avatar
    I had set up my galaxy note 4 with the fingerprint lock screen a few weeks ago and it was working perfectly until it suddenly dissapeared and all I'm left with now is a black lock screen and it's asking for a password or backup code, which I have no idea what it is after trying so many possibilities. A message will come up saying 'unable to verify your finger print 5 times. Try again in 30 seconds.' It didn't even have the finger print scanner there for me to verify anyway! and now I can not get into my phone at all. any one else experience this or have any suggestions?
    07-19-2016 05:55 AM
  2. mehigh101's Avatar
    Welcome to AC! Press "Thanks!" if I helped you!
    You can factory reset it but it will still be blocked by FRP,you need to have your google account that you have signed in with to unlock it.
    Sent from my Samsung Galaxy S7 Edge SM-G935F
    07-19-2016 05:56 AM

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