1. AC Question's Avatar
    Hi,

    I am using a Samsung Galaxy Note Edge Device which originally came with Lollipop on it but I had device heating up issue, following which I took it to the service centre and they did some research and downgraded the OS to Kitkat. I a aware that the Marshmallow update is now out and is available for my phone but the problem is that when I check for updates, it keeps saying that the latest updates has been installed and not even showing me Lollipop as an update.

    I am not getting time to take it to the service centre as they kill a whole day of mine and finally they ask me to leave the phone with them for a day. I am not in a position to do so as I am constantly travelling. Can anyone help me with this issue?
    07-24-2016 04:22 PM
  2. Sam_Gs7's Avatar
    Hello-Guest : Could you be more specific, with the Phone name..
    You refer to SamGNote-Edge any number like Note1-3..if it came
    with Lollipop got upgraded to Marsmallow,.the Carrier who
    provide the service is the indicated to helpYou better
    07-24-2016 05:55 PM

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