1. AC Question's Avatar
    I have a galaxy s7 with the latest edition of android. Today I was attempting to type and email and visit web pages but it will suddenly reload the page. I've noticed that the screen suddenly lights up pretty frequently when it's not in use. I've restarted the phone and it made no difference. Anybody else having this issue? Any advice will be much appreciated.
    07-25-2016 10:08 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on any browser? Try going to the App Manager, select the browser you're using, and Clear Cache/Clear Data, then Force Stop. Now open it again and see if it keeps happening. (Bear in mind that Clear Data will erase any locally saved bookmarks.)
    07-25-2016 10:19 PM
  3. Brendan Loder's Avatar
    Thank you for the speedy reply. It is chrome. I followed your instructions but it has not fixed this issue. I'm noticing it in the cnn app as well, it will suddenly reload the story. The facebook browser used when you click out on a link seems to glitch in the same manner.
    07-25-2016 11:41 PM
  4. Ry's Avatar
    What phone do you have? What OS is on it?

    Posted via the Android Central App on the Moto X Pure Edition
    07-25-2016 11:44 PM
  5. Brendan Loder's Avatar
    Samsung Galaxy s7
    07-25-2016 11:50 PM
  6. Brendan Loder's Avatar
    Sorry, Android Version 6.0.1
    07-26-2016 12:00 AM
  7. Brendan Loder's Avatar
    The cnn app seems to be reloading stories as I read them now as well.
    07-26-2016 12:19 AM
  8. Brendan Loder's Avatar
    Lastly, the screen will light up randomly while not in use. This happens despite the face that nothing has changed to warrant an alert (no new email, messages, etc). I will stop adding to the issue list now. Thanks again for everyone's replies.
    07-26-2016 12:29 AM
  9. B. Diddy's Avatar
    Any recent system updates? Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-24999
    07-26-2016 02:50 AM
  10. DH2's Avatar
    I have the same problem (screen lights up, pages reload) and I also noticed that the "auto rotate" setting doesn't work (it always auto rotates, regardless of the setting). It all started a few days ago and wiping the cache partition doesn't seem to help.

    My phone is an HTC One A9 with Android 6.0.1.
    07-28-2016 09:01 AM
  11. B. Diddy's Avatar
    Welcome to Android Central! Does this persist in Safe Mode? https://support.sprint.com/support/t...-dvc9700004prd
    07-28-2016 11:40 AM

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