1. AC Question's Avatar
    I did a factory reset on this phone. It was my son's phone. He gave me his email address and password in order to verify the account and get the phone going....to no avail! I'm bout ready to pull my hair out! I put in his email address. It says checking information. His icon comes up....I put in the password, hit next then it says checking info and goes back to the original screen.....Verify your account....enter email. He logged into his gmail using the same exact password and it works just fine. What is the problem here???? The correct information is being provided but I'm getting no where but to a headache. Can someone please help? This is insane. I've heard of protection but when I'm giving putting in correct information and still getting nowhere this becomes absurd!
    07-26-2016 01:23 PM
  2. freeyo's Avatar
    Factory reset erased data. Put in your info. His must be on another phone. You sign into google.

    Posted via the Android Central App
    07-26-2016 01:37 PM
  3. V278's Avatar
    Factory reset erased data. Put in your info. His must be on another phone. You sign into google.

    Posted via the Android Central App
    I tried using my info and that didn't work either. He does have a new phone which is why I'm trying to reset it. Then I can give it to my daughter.
    07-26-2016 03:13 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! If that Google account has 2 step authentication turned on, then turn it off temporarily, and try logging in again.

    Also, try recovering your account here: https://www.google.com/accounts/recovery/
    07-26-2016 03:25 PM
  5. V278's Avatar
    I checked that too and it'a off. This is do frustrating. Thanks for the welcome
    07-26-2016 04:04 PM
  6. B. Diddy's Avatar
    Did he happen to change his Google password around the same time? If so, you have to wait 72 hours before you can log into the phone after a factory reset.
    07-26-2016 04:56 PM
  7. V278's Avatar
    Did he happen to change his Google password around the same time? If so, you have to wait 72 hours before you can log into the phone after a factory reset.
    He changed it after.. I'm just gonna wait the 72 hours and see what happens
    07-29-2016 01:24 AM

Similar Threads

  1. How do I view an attachment to a message?
    By AC Question in forum Ask a Question
    Replies: 4
    Last Post: 07-27-2016, 04:10 AM
  2. Note 7 will be on display in Best Buy Stores Aug 3rd.
    By felloffthetruck in forum Samsung Galaxy Note 7
    Replies: 17
    Last Post: 07-26-2016, 11:53 PM
  3. Replies: 2
    Last Post: 07-26-2016, 03:20 PM
  4. Able to use N7 (2013) + headphone as a "wireless" headphone?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 07-26-2016, 01:10 PM
  5. new asurion phone trying delete bluetooth devices
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 07-26-2016, 12:58 PM
LINK TO POST COPIED TO CLIPBOARD