1. AC Question's Avatar
    Hello I'm using Moto G 1st gen 5.1 (latest firmware) Android with no root access. Updated the stock Google keyboard to version 5.1.23.127065177 (lastest).

    The keyboard works fine but when trying to access settings it just crashes with the familiar notification "Unfortunately, Google keyboard stopped working".

    I can't change any settings what so ever although the keyboard works itself. I've cleared keyboard cache, data, uninstalled and installed. I have completely no idea why this is happening. Just wonder why is this happening and does any other person with this phone have this issue.Thank, any way to fix this?

    Thanks in advance
    07-27-2016 03:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Any other keyboard apps installed? If so, try uninstalling them.
    07-27-2016 04:30 PM
  3. tom1234321's Avatar
    OP here

    No other keyboards installed.
    07-27-2016 05:02 PM
  4. Javier P's Avatar
    OP here

    No other keyboards installed.
    I have the same phone and never had this problem with Google keyboard. Have you tried opening the settings after a long press on the comma key? Same problem? You could try booting into safe mode and see if the problem persists.
    07-27-2016 05:15 PM
  5. tom1234321's Avatar
    That's he usual way I get to keyboard settings. It comes up but clicking any of them such as language, theme, advanced etc just crashes the app. Wouldn't t work in safe mode anyway due to going back to original update? Keyboard was fine before 2 updates ago. Maybe another app is interfering but I don't see what would?
    07-27-2016 06:08 PM
  6. Javier P's Avatar
    The safe mode will just disable temporarily any third party app that you downloaded. It's useful to check if there's a conflict with another app.
    07-27-2016 06:21 PM
  7. tom1234321's Avatar
    Alright gone into safe mode and still happening, definitely a fault with Google keyboard recent updates. Although it's odd if other people with safe phone works perfectly. The update works fine on tablets I have so very confused. Thanks for all that advice though and helping.
    07-27-2016 06:36 PM
  8. B. Diddy's Avatar
    Have you also wiped the system cache partition? https://motorola-global-portal.custh...,9050/kw/cache
    07-28-2016 01:27 AM
  9. tom1234321's Avatar
    Just cleared cache partition (after having slight trouble as the guide is for KitKat not lollipop). Hasn't fixed the issue and still showing error message when trying to use any settings. Clearing cache might of helped my phone though as never done it before.
    07-28-2016 02:52 AM
  10. B. Diddy's Avatar
    What happens if you uninstall updates to Google Keyboard? (This assumes that Google Keyboard came preinstalled, which I can't be sure of right now--the prepaid Moto G 1st gen that I have is lying around somewhere at home ...)
    07-28-2016 11:37 AM
  11. tom1234321's Avatar
    Works perfectly fine, no errors but it feels weird going back to the basic app with no updates as quite a bit has changed and would like the updates to stay.
    07-28-2016 11:50 AM
  12. B. Diddy's Avatar
    Send feedback to Google, and wait for the next Google Keyboard update to get pushed. If you're on the factory installed version, it'll always tell you that you have an update, so you'll have to check the app info page on Google Play to see if it's a subsequent update.
    07-28-2016 02:50 PM
  13. tom1234321's Avatar
    Gave feedback multiple times already. Been 3 updates since this issue and still not fixed. People sith same phone as me seem to not have any issues. I'll just have to wait it out and see. Thanks for all the help and advice.
    07-28-2016 05:07 PM
  14. B. Diddy's Avatar
    The only other thing I can think of would be to reinstall the firmware, but that may be a bit involved for the Moto G: [GUIDE] Moto G - Restore stock firmware | Moto G
    07-28-2016 05:44 PM
  15. Javier P's Avatar
    Gave feedback multiple times already. Been 3 updates since this issue and still not fixed. People sith same phone as me seem to not have any issues. I'll just have to wait it out and see. Thanks for all the help and advice.
    Yeah, definitely a weird issue. I searched about it and found nothing. You said that you can access the keyboard settings after uninstalling updates, right? I would nuke the keyboard and see what happens

    First uninstall updates and then clear data in settings - apps. After that get into the Google keyboard settings (settings - language & input) and delete your learned words and dictionary, remove any additional language and layout and switch voice input and gestures off. Restart the phone and update from the Play Store.

    If by magic the settings work again, go one by one switching the options back on.

    I know, a long shot, but I don't know what else to suggest short of a factory reset or flash the ROM, as B. Diddy said.
    B. Diddy likes this.
    07-28-2016 06:03 PM
  16. tom1234321's Avatar
    Defiantly not flashing the ROM but thanks for the suggestion. I've tried "nuking" it before. Completely uninstalling to factory and disabling keyboard, deleting data and cache. To then installing new update but still error. I think I'll just wait it out and hopefully they'll be a fix. It's not terribly bad, keyboard is still usable as I'm using it right now. Just no settings really work, doesn't save any of my words nor really remembers any either. Found a way around changing theme (in tips and help you can do this) which is odd it works that way but not by its own settings "theme". Very strange, maybe it's just time for an upgrade, Moto G4 possibly or try wait it out for G5.
    07-29-2016 04:38 AM
  17. Dolphin122's Avatar
    Hi Tom! I got the exact same problem on my Moto G. I just installed Gboard and the problem persist.
    12-18-2016 08:04 AM
  18. Mustafa Shahid's Avatar
    Hi, I'm having the same problem with my LG G3. I was wondering if you got a fix yet
    01-01-2017 04:47 PM

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