Can't set up Gmail on a used phone

[AC Question]

She did a hard reset but I can't setell my account to the phone

 

[AlphaTango414]

Please take a few moments to join our community so you are able to reply to anyone's comments.

Now, we need more information. Type of phone, Android version, and more details on why you can not add your Google account.

What is the device doing that is keeping you from setting up your Gmail?

 

[Denise Leon]

i recently switched carriers and using my old metro pcs phone. Can't setup gmail. Also there's a red phone symbol on my phone . Does that matter because I can still make and receive calls n text messages