1. AC Question's Avatar
    using fingerprint lock, didn't work and I don't remember back up pin....
    07-29-2016 04:09 PM
  2. nahoku's Avatar
    You could try using Android Device Manager and change the password. It has worked for some people, but not all. If you can't get it to work and you don't remember your pin, then a factory reset is the only thing you can do.
    07-29-2016 06:16 PM

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