1. AC Question's Avatar
    how can i pass the screen saying that my device is locked because of an abnormal factory reset. asking that i need to sign in to the samsung account that i have already signed in on my device to confirm that it belongs to me. Unfortunately the email which i used in my samsung account is already deleted and i cant recover it.
    07-30-2016 04:04 AM
  2. anon(632115)'s Avatar
    You are not going to get past that screen without your Samsung account.
    07-30-2016 04:25 AM
  3. nahoku's Avatar
    Unfortunately the email which i used in my samsung account is already deleted and i cant recover it.
    Are you saying the actual email account is now closed, or are you saying you changed the email account that's registered to the phone on the Samsung website? Samsung might not care if the actual email account exists anymore... it might just want you to sign in with the email they have registered to the phone. Does that make sense? Hopefully, you can remember the registered email and password when you first registered the phone. Well, you must remember the email, or you wouldn't have stated it's already deleted.
    07-30-2016 05:38 AM

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