1. AC Question's Avatar
    Since three days ago my samsung s6 which I have for nine months began to black out suddenly. I can be watching youtube or just searching through the web and it suddenly black out. I searched through internet and they recommended the power+volume down at the same time. That worked for the first day. Yesterday it blacked out again and I tried that but it didn't work anymore. The only reaction I got was that the phone will show a blue light on that place above the phone next to the front camara, but that blue light also disappears fast. After 5 or 6 hours not touching the phone, I'll get a blank/grey homescreen and then it suddenly turn itself back on. Today it blackened out and turned back on fast for a few times, but now it completely blackened out without any reaction. I tried the power+volume down button and got a blue light. I tried the power+volume up+ home, but no reaction. Now it's already been three hours and still got nothing. Strangely the phone is quite warm even though I didn't touch it for the last hour.

    Before all of this happened I noticed that sometimes my phone charge very fast. In a hour it's already 100%, but when i use it only a little it'll be very warm. Another time, it'll charge very slow. I let it charge for 4 to 5 hours and only got 40%. But the when I use the phone it won't be that warm as when it charge very fast.
    What kind of problem does my phone have?
    07-31-2016 07:31 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, try wiping the cache partition, which can be a useful general troubleshooting step: https://support.t-mobile.com/docs/DOC-21095

    If that doesn't help, then see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-21007
    07-31-2016 11:50 PM

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