1. AC Question's Avatar
    I got to Jamaica on thursday but I had turned my phone off. On turning it on Samsung says becaz of an abnormal factory reset(phone was not reset) I need to sign into my account. Each time I try logging in it says processing failed. So I am unable to get into my phone. Additionally it is asking for a network pin......what is that? Where do I find it?
    08-01-2016 07:39 PM
  2. anon(632115)'s Avatar
    You can't log on to get your account processed because your mobile data is off. You need to insert your sim lock code (network pin)
    08-01-2016 08:21 PM

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