1. AC Question's Avatar
    So, I have a S7 Edge (the Exynos one) since 28th of July. It's brand new, I only installed apps from secure stores, only changed settings that don't need root... anyway, used as normal as could be.

    However, 1th of August was only trouble. The phone turned off while I was listening to music. Then, it wouldn't turn on. Before it stopped responding, it was hot, very hot. I was able to turn on only when I put it to charge.

    Since then, this happened a lot. Sometimes very hot, sometimes not. Sometimes I was using Snapchat or turning on the 4G and suddenly was off. Even one time, while I was sleeping and the phone was with offline mode on, it stopped.

    I use a CPU app to look into it. But never saw the temp. over 39ºC.

    Talked to Samsung Concierge, did the things and for a while, was ok, but hours latter, off. No luck with wipe cache or factory reset either. I have no idea of what to do now. I can't go to the assistance tomorrow or the day after and really need the phone. Someone please, know what the damn hell is going on with it?
    08-03-2016 08:11 PM
  2. Chris Parsons's Avatar
    Sounds as though you have done all the troubleshooting that can be done for now. You might just have a hardware issue on your hands and really have no option but to wait it out and get the device looked at/replaced.
    08-04-2016 02:24 AM

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