Transferring pictures from Samsung 5 phone to laptop.

A

AC Question

I used to be able to connect USB cable, select the camera and copy pictures over to the laptop. Now when I connect the cable the Photos App pops up, says there are no pictures to transfer. I can find the phone on the "This PC" but when I click on it there are no files showing. I have not been able to find MTP or PTP options, if that is what I need to do. Help please.....
 

Kelly Kearns

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Jan 10, 2012
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I used to be able to connect USB cable, select the camera and copy pictures over to the laptop. Now when I connect the cable the Photos App pops up, says there are no pictures to transfer. I can find the phone on the "This PC" but when I click on it there are no files showing. I have not been able to find MTP or PTP options, if that is what I need to do. Help please.....

Welcome to the forums!

Have you updated to Marshmallow? If so, if you pull down the notification shade is the MTP option there?