1. AC Question's Avatar
    Tried everything to reset this phone from AT&T but ir tells me that I need the original owners email address to be able to get into the phone
    08-06-2016 10:00 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's Factory Reset Protection in action. If a device is factory reset without the Google account being removed first, then after the reset, you have to enter that account's name and password. It's to discourage thieves from swiping a phone and then factory resetting it to make it their own.

    Did you get this phone used?
    08-06-2016 10:18 PM

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