How do o get rid white circle icon with a black diagonal line through the middle?

[AC Question]

I've been searching everywhere and the only answer I see is that it means my notifications are off but that's not the case my phone is not on silent either

 

[Kelly Kearns]

I've been searching everywhere and the only answer I see is that it means my notifications are off but that's not the case my phone is not on silent either

Welcome to the forums!

It looks like this? If so that isn't your notifications turned off bit your Do Not Disturb turned on.

 

[RubyAo]

 

[RubyAo]

Its not my notifications I already tried

 

[RubyAo]

It looks like this

 

[Kelly Kearns]

Its not my notifications I already tried

I know..

Do Not Disturb.

 

[Kelly Kearns]

I didn't touch my notifications but I turned on Do Not Disturb and got that icon. Is that the icon you have? If that isn't your icon, please screenshot and post it so we can see the icon.

 

[RubyAo]

 

[RubyAo]

I've been trying to upload the screenshot but it won't post for some reason

 

[RubyAo]

I didn't touch my notifications but I turned on Do Not Disturb and got that icon. Is that the icon you have? If that isn't your icon, please screenshot and post it so we can see the icon.

 

[Kelly Kearns]

Hmm.. That's on the right side. Who is your carrier and what kind of phone?

 

[RubyAo]

Virgin mobile and I have an HTC desire 626

 

[Kelly Kearns]

Virgin mobile and I have an HTC desire 626

Have you checked to see if Do Not Disturb is on? Another team member looked at your screenshot and said Do Not Disturb, also.

 

[RubyAo]

Yes I have

 

[RubyAo]

Guess I looked in the wrong spot last time thank you it worked

 

[Kelly Kearns]

Yes I have

Can you screenshot for me the DND icon on your pull down shade or in your settings menu?

 

[Kelly Kearns]

Guess I looked in the wrong spot last time thank you it worked

Oh good! Glad you found it!