1. inabind's Avatar
    My Blu StudioX fell into water and while I can still receive calls and can still see the screen, it no longer responds to touch. I would like to perform a factory reset but would like to back the phone up first. Problem is that the data cable only charges the phone when I plug it into the computer. How can I back the phone up? Thank you!
    08-08-2016 12:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you want to do a factory reset to try to fix the phone, or to wipe it so that no one else can access it? If you're trying to fix it, I don't think that will help, because water damage is pretty much irreversible (and can be progressive).

    The water damage may have damaged the USB port such that data transfer is no longer possible. If you're unable to use the phone due to the screen being damaged, then you may be out of luck. You could try an OTG cable attached to a USB mouse or keyboard to see if that works, but if the port is only working for charging, then this probably won't help either.
    08-08-2016 10:33 PM
  3. inabind's Avatar
    Thank you for your response. I am not able to back it up so i guess a factory reset is what i'm left with. Please tell me how that is done? Thank you.
    08-09-2016 06:56 PM
  4. B. Diddy's Avatar
    08-10-2016 02:34 AM

Similar Threads

  1. Moto Z vs. S7 Edge - My Comparison
    By jeepentj in forum Moto Z Force
    Replies: 10
    Last Post: 08-12-2016, 09:42 AM
  2. please help me; my galaxy s duos2 keeps restarting
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-08-2016, 10:41 PM
  3. why won't Pokemon Go install on my Note2 - 4.4.2?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 08-08-2016, 10:36 PM
  4. Why can't access my files through USB plug in?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 08-08-2016, 06:02 PM
  5. Replies: 0
    Last Post: 08-08-2016, 12:11 PM
LINK TO POST COPIED TO CLIPBOARD