1. AC Question's Avatar
    I plug it in with the fast charge I usually use that I got with phone and it doesn't work. I tried switching out cables and chargers. I also reset my settings and still didn't work.
    08-09-2016 09:28 PM
  2. Kelly Kearns's Avatar
    I plug it in with the fast charge I usually use that I got with phone and it doesn't work. I tried switching out cables and chargers. I also reset my settings and still didn't work.
    Welcome to the forums!

    This has been a known issue that popped up early after release. I've been through new chargers, Samsung switching out chargers and finally my motherboard went bad.

    Samsung is repairing it.
    08-10-2016 04:56 AM
  3. Kelly Kearns's Avatar
    Also I would use the Samsung Plus app on your phone, if it isn't there, download it from Play.

    Use the video chat, you get to choose to turn your camera on or not. This is not 800 Samsung. The call option for Samsung Plus is NOT this same department as the video chat. They can help you with sending it in for repair. If you are located near a walk in service center, you can always carry it in.
    belodion and Michael Ariori like this.
    08-10-2016 04:58 AM
  4. Michael Ariori's Avatar
    Thanks For the Help.
    08-10-2016 11:30 AM

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