My Samsung Note 4 sleeps every time I close the screen! (No internet)

[AC Question]

MY NOTE 4 sleeps everytime i close the screen! (No internet)

Hey Guys!

Can someone help me with this plz?

My note 4 after i updated the Marshmallow system, when i try to call on facebook/viber etc.. says that " An internet connection required to complete this action" even when the wifi is connected ?? takes many times to work.

Another thing: when it gets connected sometimes, when i am in a internet-call and then lock the phone or close the phone cover , the internet stops and the phone sleeps and the call drops! so basically i need to have the phone on and not locked and so i have to hold it opened all the time ???

Does this have something to do with the system or what ?

Pleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeease help

 

[Kelly Kearns]

Re: MY NOTE 4 sleeps everytime i close the screen! (No internet)

Welcome to the forums!

Open the wifi under settings, and the more menu at the top. Choose advanced, make sure never sleep is on. I have mine set to turn off when phone is sleeping.