1. AC Question's Avatar
    My phone into this fastboot and rescue mode after coming off a flight. I have tried:

    -connecting the usb cable to the computer and nothing happened.
    - holding down power and volume button for about 10 seconds then it tells me to "

    "check sd update pkg is exist...make sure usb cable has been inserted" (it has) "usb update starting", but doesn't do anything.

    I have tried downloading HiSuite by Huawei and EMUI for my phone (Y550), but my pc can't read the downloaded files.

    Please can you advise?
    08-12-2016 09:55 AM
  2. the tall guy's Avatar
    Hi, can you tell us what happens to your phone when you turn it on - does it boot up then shut down, does it get stuck in a loop cycle?
    08-19-2016 04:10 AM

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