1. AC Question's Avatar
    Hello
    My phone did a massive update yesterday, to Marshmellow?
    Afterwards, I couldn't open my texts and all of the pictures I take disappear within minutes.
    Also, my phone went back in time almost two weeks date /time.

    Is there a way to recover the pictures and videos I've taken? I can take one, see the little square in the album, but when I go to open it, the photo is gone. It was our family camping trip this weekend so naturally I want the pictures and videos of my children.

    Thanks!
    Haley
    08-14-2016 08:45 PM
  2. spagman's Avatar
    What is your phone model?
    If possible pull the batter for a couple minutes and then restart the phone.

    Also if using a micro sd card for the camera /photos make sure it's not full.

    A full sdcard will usually malfunction like that.... Also fake micro SD cards will do the same.
    08-14-2016 11:16 PM

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