1. AC Question's Avatar
    Galaxy s4 active. Did a factory data reset. Now trying to use it for snapchat and games for kids.
    08-17-2016 10:24 PM
  2. sfoLAX's Avatar
    Hello. Is it Snapchat, or some games that are not compatible, or you are trying to download on the Play Store from a pc and you have no devices on your Google account.

    Try typing in Google Dashboard on a pc or browser, log in and check your current devices are showing and not hidden.
    Some apps are not compatible with some devices but the S4 Active if up to date should not have a problem with most.
    08-18-2016 06:59 AM
  3. VidJunky's Avatar
    As suggested by the previous poster it may be a matter of where or how you are attempting to download the apps. If at all possible try to download apps using the device, also ensure the device has an internet connection. If for example you are trying to push apps from a pc to your device be sure the device and the logged in account are the same. If you allowed the children to have their own account and it doesn't match the account the device is logged in as Google will not see the device as part of that account. This is why trying to install apps from the device is best.
    08-18-2016 07:39 AM

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