1. AC Question's Avatar
    So i got my first andraid last night. A $250 Sony Xperia C5. The phone is great, except today when i tried to wake it up. it wouldnt wake up. The phone was dead even though it has 80% battary. I tried holding down the power button and after plugging it into the charger if finally powered on after restarting. But now when i wake it up, the screen flashes with this weird white grid.

    anyone know what happened?
    08-18-2016 10:51 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. Did the device get an update in the last few hours? Is it new? Can you possibly exchange it?
    08-18-2016 11:03 PM
  3. famfanny1's Avatar
    I did buy a new phone, but now that I think about it did not have a plastic wrap on it like most of the boxes I saw in unboxing videos. It only had 2 circular scotch tapes holding the box closed, I thought thats how it was supposed to be.

    And yes I can exchange it for 30 days.
    I don't want to get another one and have that one break and malfunction on me also... And out of all the phones on display, the C5 was by far my favorite one.
    08-19-2016 12:20 AM
  4. Golfdriver97's Avatar
    I did buy a new phone, but now that I think about it did not have a plastic wrap on it like most of the boxes I saw in unboxing videos. It only had 2 circular scotch tapes holding the box closed, I thought thats how it was supposed to be.

    And yes I can exchange it for 30 days.
    I don't want to get another one and have that one break and malfunction on me also... And out of all the phones on display, the C5 was by far my favorite one.
    The circular tape was probably the factory seal. I would consider an even exchange, myself, the reason why is this may be a hardware issue.
    08-19-2016 12:30 PM
  5. famfanny1's Avatar
    The circular tape was probably the factory seal. I would consider an even exchange, myself, the reason why is this may be a hardware issue.
    it was not hardware seal, it was just a transparant tape.

    but i manage to record the screen on my iphone and caught the problem on video. here is that exact frame when turning the phone on.

    Why Sony Xperia C5 screen flash and show a white grid when I wake it up?-wtfdisshitfam.jpg
    08-19-2016 01:27 PM
  6. Golfdriver97's Avatar
    I would still say to at least exchange it. I think my Note 5 from ATT had circular tape as well.
    08-19-2016 02:01 PM
  7. famfanny1's Avatar
    I will try to exchange it tomorrow. though i have the recit and the original box, I threw out the plastic bags and the plastic screen cover, i wonder if that will be an issue
    08-19-2016 02:26 PM
  8. Golfdriver97's Avatar
    Shouldn't be.
    08-19-2016 02:27 PM

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