Why do ringtones often don't work on my Motorola Moto X Play?

[AC Question]

Every so often I get no sound from my moto x play. Rebooting does the trick but is a pain when the sounds for ringer ,text and notifications don't work

 

[Javier P]

Welcome to the forums. Are you using custom sounds that you downloaded or the stock ones that came with the phone? Do you have them saved on an SD card?